We’re committed to making your experience with A Kinder Nest a positive one. Each of our products is mindfully chosen to support sustainable living—and we take care to ensure they arrive to you in perfect condition.

That said, we understand that sometimes things don’t go as planned. Here’s how we can help:

 

Order Cancellation

Once your order has been confirmed, we begin preparing it right away to minimise delays and reduce waste. As such, confirmed orders cannot be canceled.

If you’d like to request an exchange for an item of equal or higher value, please contact us at hello@akindernest.com before your order is processed—we’ll do our best to assist.

Defective or Incorrect Items

If you’ve received an item that is defective or not what you ordered, please let us know within 7 days of delivery at hello@akindernest.com.

We’ll gladly arrange a replacement or refund via your original payment method, and we’ll cover the return shipping cost.

 

Return Conditions

To ensure a smooth return process for your eco-conscious home goods, we ask that returned items:

• Are in their original condition and packaging 
• Are securely packed, especially if fragile, to avoid damage in transit

Your care helps us maintain the quality of our products and reduce unnecessary waste.

 

Product Exchange

Changed your mind or ordered the wrong item? We’re happy to help with a product exchange.

Please reach out to us within 7 days of delivery at hello@akindernest.com.

A flat SGD 8 shipping fee applies to cover return postage.

 

Late Returns & Exchanges

As a small business focused on thoughtful living and low-waste operations, we’re only able to accommodate returns or exchanges within 7 days of delivery. We appreciate your understanding.